FAQs

1. General Information

What is Meraki Electronics?

Meraki Electronics is an electronics store in Kenya offering a wide range of quality products including smart TVs, home appliances, sound systems, mobile phones, gaming products, car electronics, and accessories. We provide convenient online shopping and in-store shopping with reliable delivery across Kenya.

Where are you located?

3rd Floor, Skymall Building, Gaberone lane, Nairobi CBD. We also deliver to customers countrywide.

Do you have a physical shop?

Yes, we are located at 3rd Floor, Skymall Building, Gaberone lane, Nairobi CBD. We also deliver to customers countrywide.

2. Ordering & Checkout

How do I place an order?

You can place an order by:

  • Adding products to your cart and checking out on our website, or
  • Ordering directly through our WhatsApp number for fast assistance.

Can I order via WhatsApp?

Yes. WhatsApp ordering is available for quick inquiries, confirmations, and personalized assistance.

Do I need an account to place an order?

No. You can check out as a guest. However, creating an account allows you to track orders and manage your details easily.

3. Payments

What payment methods do you accept?

We accept:

  • M-Pesa
  • Bank transfers
  • Other payment options as displayed at checkout

Is payment required before delivery?

Yes. Most orders require payment confirmation before dispatch to ensure fast processing.

Is my payment secure?

Absolutely. All payments are processed through secure and trusted payment channels.

4. Delivery & Shipping

Do you deliver outside Nairobi?

Yes. We offer nationwide delivery across Kenya, including major towns and rural areas.

How long does delivery take?

  • Nairobi & surrounding areas: Same day for orders before 12PM
  • Other towns: 1–3 business days, depending on location

Delivery timelines may vary based on product size and courier availability.

What delivery methods do you use?

We use:

  • Bus parcel services where applicable
  • Doorstep delivery riders
  • Courier services (e.g., G4S, Posta, and other trusted couriers)

5. Products & Availability

Are your products brand new?

Yes. All products sold by Meraki Electronics are brand new unless clearly stated otherwise.

Do you sell original products?

Yes. We source quality products from trusted suppliers to ensure authenticity and performance.

What if a product is out of stock?

If an item is unavailable, it will be marked as out of stock on the website or communicated during ordering. You may contact us for restock timelines.

6. Warranty & Returns

Do your products come with a warranty?

Yes. Most electronics come with a manufacturer’s or supplier warranty, depending on the product. Warranty details are provided where applicable.

What is your return policy?

Returns are accepted if:

  • The item is defective on arrival
  • The wrong product was delivered

Returns must be reported within 24–48 hours of delivery, and the product must be unused and in original packaging.

Who covers return shipping costs?

If the error is on our side (wrong or defective item), we cover return shipping. Otherwise, return shipping costs may apply.

7. Technical Support & After-Sales

Do you offer product support after purchase?

Yes. We assist with basic setup guidance and direct customers to official service centers for warranty claims.

Can I get help choosing the right product?

Absolutely. Our team is available via WhatsApp to help you choose the best product based on your needs and budget.

8. Pricing & Promotions

Are your prices negotiable?

Prices are competitively set, but occasional discounts and promotions may be available.

Do you offer discounts or sales?

Yes. We regularly run promotions and special offers. Follow us or check the website for updates.

Contact & Support

Customer support is available during normal business hours. Messages sent after hours will be responded to as soon as possible. You can reach us via: